At VK Catering, we take pride in delivering fresh, quality meals on time. Please read our refund and cancellation policy carefully before placing an order or subscribing to a meal plan.
Important: As our meals are freshly prepared daily to order, cancellations and refunds are subject to the timelines specified below. Once a meal has been prepared or dispatched, we are unable to offer a refund.
1. One-Time Orders
Cancellation
- Before preparation begins: Full refund — cancel at least 2 hours before the scheduled delivery slot
- After preparation begins: No cancellation accepted as food is freshly made to order
- After dispatch: No cancellation or refund
Refund Eligibility
- Order cancelled within the eligible window (see above)
- Incorrect item delivered — contact us within 30 minutes of delivery with a photo
- Order not delivered due to our error
- Duplicate payment charged
2. Monthly Subscription Plans
Cancellation
- You may cancel your subscription at any time from the app or by contacting us
- Cancellations take effect from the next billing cycle — no mid-month cancellations are processed
- If you cancel within 24 hours of subscribing and no meals have been delivered, a full refund will be issued
Partial Refund for Remaining Days
- If you cancel after meals have begun and have genuine reasons (hospitalisation, relocation, etc.), we will consider a pro-rata refund for undelivered meals at our discretion
- Request must be raised within 7 days of the last delivered meal
- Processing fee of ₹99 applies to all mid-cycle refunds
Pause Facility
Instead of cancellation, we recommend using the Pause feature — up to 5 days per month can be paused, and those days will be extended to the end of your subscription period at no extra charge.
3. Non-Refundable Situations
- Meals not collected when delivery was attempted (customer unavailable)
- Change of mind after food has been prepared or delivered
- Partial consumption of delivered meals
- Requests made after 24 hours of the delivery
- Dissatisfaction with spice level or taste (subjective preferences)
4. Quality Complaints
If you receive a meal that appears spoiled, contaminated or significantly different from what was ordered, please:
- Do not consume it
- Take a clear photograph of the meal and packaging
- Contact us within 30 minutes of delivery via WhatsApp at 098400 88797
- We will investigate and either replace the meal or issue a full refund
5. Refund Processing
- Approved refunds are processed within 5–7 business days
- Refunds are credited to the original payment method (UPI, card, netbanking)
- For UPI payments, refunds typically reflect within 2–3 working days
- We do not issue cash refunds
6. How to Request a Refund
To initiate a refund or cancellation:
- WhatsApp: 098400 88797 (fastest response)
- Email: info@vkcatering.in with your order number and reason
- App: Use the "My Orders" section to raise a cancellation request
Please have your order number or registered phone number ready when contacting us.
7. Contact Us