Privacy Policy

V.K. Catering Services ("VK Catering", "we", "our", or "us") operates the website vkcatering.in and the VK Catering mobile application. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our services.

1. Information We Collect

Personal Information

• Name, phone number and email address provided during registration or order placement
• Delivery address including street, area, city and pin code
• Payment transaction references (we do not store card or UPI credentials)
• Device type and app version for technical support purposes

Usage Information

• Pages visited, features used and time spent on the platform
• Order history and meal preferences to improve recommendations
• Push notification preferences

2. How We Use Your Information

• To process and deliver your meal orders and subscriptions
• To send order confirmations, delivery updates and payment receipts via SMS or push notification
• To respond to your enquiries and customer support requests
• To send service announcements, offers and updates (you may opt out at any time)
• To improve our menu, delivery routes and overall service quality
• To comply with applicable Indian laws and regulations

3. Sharing of Information

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Delivery partners: Your name, phone and delivery address are shared with our delivery personnel to complete your order
• Payment processors: Transaction data is handled by Razorpay in accordance with their privacy policy and PCI-DSS standards
• SMS/OTP providers: Your phone number is shared with MSG91 or Twilio solely to deliver OTP messages
• Legal obligations: We may disclose information if required by law or valid government orders

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order records are retained for a minimum of 3 years as required under Indian GST and tax regulations. You may request deletion of your account data at any time by contacting us.

5. Security

We implement industry-standard security measures including HTTPS encryption for all data transmissions, secure storage of tokens and credentials, and restricted staff access to personal data. However, no method of transmission over the internet is 100% secure.

6. Cookies

Our website uses minimal cookies for session management and analytics. No third-party advertising cookies are used. You may disable cookies through your browser settings, though some features may not function correctly.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us for prompt deletion.

8. Your Rights

Under applicable Indian law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of promotional communications at any time

To exercise any of these rights, contact us at info@vkcatering.in or call 098400 88797.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the new policy.

10. Contact Us